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AskLettie

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Lettie | AI Assistant for Landlords & Letting Agents

Lettie, your 24/7 AI property assistant, handles maintenance requests through WhatsApp.

ByAskLettie

LaunchedFriday, November 7, 2025

•What is AskLettie?

AskLettie is a property management app that automates tenant triage via WhatsApp, helping landlords save time and ensure compliance with ease. It provides instant support for maintenance requests while creating a comprehensive audit trail for every interaction.

•How to use it

To use AskLettie, sign up for a web dashboard and add your property details along with inviting your tenants to connect through WhatsApp. Lettie will then automatically handle all tenant requests, logging and triaging each one for you.

•Background

AskLettie is designed specifically for the UK property market, addressing common challenges faced by self-managing landlords. The app leverages expert-grade AI to provide seamless communication and efficient problem resolution. It also assists in compliance with upcoming regulations by maintaining a centralized hub for all necessary documents.

Frequently Asked Questions

How does AskLettie ensure compliance with landlord regulations?

AskLettie maintains a centralized compliance hub that tracks all necessary documents and sends automatic reminders for certificate expirations, ensuring landlords are always compliant with regulations.

Can tenants use AskLettie without creating a new account?

Yes, tenants can use AskLettie directly through WhatsApp, which means they do not need to download any new apps or create additional accounts.

What kind of support does AskLettie provide for maintenance issues?

AskLettie provides expert-grade triage for maintenance issues, assessing urgency and categorizing requests, while also using visual AI analysis to identify faults from tenant-submitted photos.